Case study — Servitech International
One system to run operations, instead of four.
Servitech International manage engineers, sites and installs across the UK. Their operation had outgrown the mix of spreadsheets, phone calls and off-the-shelf tools holding it together. We designed and built a single platform around the way they actually work.
Before
The day-to-day was the bottleneck.
Nothing was broken exactly — it just took far too many people, messages and tabs to keep a single job moving.
Job information spread across spreadsheets, inboxes and messages.
Dispatch handled by phone, with no shared view of who was where.
Site and asset history hard to find when it was needed most.
Reporting rebuilt by hand every time someone asked a question.
The build
Six modules, designed to work as one platform.
Site network map
Every site on one map, so the team can see coverage and travel at a glance.
Site register
A single record for each site — assets, history and contacts in one place.
Dispatch board
Jobs assigned and tracked on a board instead of over the phone.
Resource scheduler
Engineer availability planned across the week without a spreadsheet.
Site detail workspace
Everything about a visit — notes, photos, paperwork — kept together.
Project board
Longer installs and projects tracked alongside day-to-day jobs.
Outcome
Less admin. More visibility.
The platform now sits at the centre of daily operations, and continues to grow module by module.
One system in place of several disconnected tools.
Manual admin removed from the daily routine.
Live visibility across sites, engineers and jobs.
A platform that keeps growing with the business.
“hazko rebuilt how we run operations — site mapping, CRM and job planning — and cut the manual admin out of our day.”
Servitech International